1. What OoruLink is
OoruLink is an online platform that helps customers in Tamil Nadu find and book independent local service professionals ("Providers"). OoruLink is not the employer of Providers and does not itself perform the services. The service contract is between the customer and the Provider.
2. Your account
- You must be 18 or older to create an account.
- Give correct details — name, mobile number, email, district, city, pincode and address. One mobile number can be used for one account only.
- Keep your password private. You are responsible for activity on your account.
3. Customers
- You may browse and book Providers in your area (your district, with your pincode area shown first).
- Give a correct address, date and time slot, and be available for the booking.
- Treat Providers with respect and pay the agreed amount for completed work.
4. Providers
- Provider accounts are reviewed and must be approved by OoruLink before login and before appearing to customers. We may reject, suspend or remove a Provider at our discretion.
- Your profile (category, experience, area, pincode, photo) must be true. Do not claim skills, licences or experience you do not have.
- Respond to booking requests promptly, arrive on time, and confirm the final amount honestly.
5. Bookings and cancellations
A booking moves through these steps: Pending → Confirmed → In Progress → Payment Due → Paid → Completed. Customers can cancel a Pending or Confirmed booking. Providers can decline a Pending request or cancel before work starts. Please cancel as early as possible so the other person is not inconvenienced.
6. Payments
Payment is made by the customer directly to the Provider (for example by UPI or cash). OoruLink does not hold or transfer your money at this time. The Provider sets the amount after the job; if a customer disagrees, they can mark the booking as disputed and OoruLink may help review it. Any commission or platform fee will be announced clearly before it applies.
7. Reviews
Only customers with a completed booking can review that Provider. Reviews must be honest, respectful and based on real experience. We may remove reviews that are abusive, fake or unrelated.
8. What is not allowed
- Fake accounts, fake bookings or fake reviews.
- Harassment, abuse, discrimination or threats.
- Illegal services, or using OoruLink for anything unlawful.
- Trying to hack, copy, overload or misuse the platform.
We may suspend or delete accounts that break these rules.
9. Our responsibility
We work to keep OoruLink available and accurate, but we cannot guarantee uninterrupted service. Because Providers are independent, OoruLink is not responsible for the quality, timing, safety or outcome of the work, or for disputes between customer and Provider, to the extent permitted by law. Nothing here limits any right you have under Indian consumer law.
10. Deleting your account
You can delete your account any time from Profile → Delete Account, or through our Delete Account page. See the Privacy Policy for what happens to your data.
11. Changes to these terms
We may update these terms as OoruLink grows. The date at the top will change, and continuing to use OoruLink means you accept the updated terms.
12. Contact
Questions about these terms: email oorulinkadmin@gmail.com or use the Contact page on oorulink.in. These terms are governed by the laws of India.