This policy applies to the OoruLink website (oorulink.in) and the OoruLink app.
OoruLink connects customers with independent local service professionals in Tamil Nadu. This page explains, in simple words, what information we handle and why.
1. What we collect
- Account details: name, email, mobile number, district, city, pincode, address, and your role (customer or provider).
- Provider profile: business name, service category, experience, service area, description, UPI ID and profile photo (if you add them).
- Sign-in details: if you use Continue with Google, we receive your name, email address and profile photo from Google. If you sign up with only a mobile number, we create a login ID from it and no email is needed. Your address is asked only when you make a booking.
- Messages you send us: your name, mobile number or email and message when you use the Contact or Complaint / Feedback forms.
- Booking activity: bookings, date and time slot, status, notes, amounts, ratings and reviews.
2. How we use it
- To create your account and let you log in.
- To show customers the providers in their own area (matched by district and pincode) and let providers manage bookings.
- To keep the platform safe — for example approving providers and preventing duplicate mobile numbers.
We do not sell your personal information and we do not show third-party ads.
3. Who can see what
- Providers you book can see your name, mobile number and service address for that booking.
- Customers can see an approved provider's business details — name, service, location, photo and contact details.
- OoruLink administrators can see account and booking data to run and protect the platform.
4. Storage and security
Your data is stored and processed using Google Firebase (Authentication and Cloud Firestore) and the website is hosted on Netlify. Access is controlled by security rules so people can only read the data they are allowed to see. Passwords are handled by Firebase Authentication and are never visible to us.
5. Location
OoruLink does not track your device location. You enter your district, city and pincode yourself.
6. Your choices and deleting your data
You can edit your details in Profile at any time. You can delete your account from Profile → Delete Account or on the Delete Account page. Your profile and login are then removed. If you cannot log in, send a request from the Contact page with the topic "Delete my account" and your registered mobile number; we will verify it before deleting. Booking records may be kept without your profile details so the other person's booking history stays accurate.
7. Children
OoruLink is not meant for anyone under 18, and we do not knowingly collect children's information.
8. Changes and contact
If we change this policy we will update the date above. Questions about your data: email oorulinkadmin@gmail.com or use the Contact page on oorulink.in (topic "Account / privacy"). See also our Terms & Conditions.