Help & Support
Answers to common questions about using OoruLink.
How do I book a service?
Log in as a customer, search for the service you need, open a professional's profile and tap “Book Service”. Choose the service, date, time and address. The professional will confirm your request, and you can track it under My Bookings.
How do I cancel a booking?
Go to My Bookings and tap “Cancel Booking” on any pending or confirmed booking.
How do I become a service provider?
Choose “Service Provider” on the Sign Up page and fill in your details. After our team approves your account, you can log in and add your services, accept bookings and track your earnings.
Why can't I log in as a provider yet?
New provider accounts are reviewed before they go live. You will be able to log in once your account is approved.
How do I rate a professional?
After a booking is marked completed, open My Bookings and tap “Rate Service”.
I forgot my password.
On the Login page, enter your email and tap “Forgot password?”. We will send a reset link to your email.
Still need help? Contact us or, if you have an account, send a complaint / feedback. We read every message.
Terms & Conditions
OoruLink is a platform that connects customers with independent local service professionals. OoruLink does not itself perform the services listed by professionals.
- You must provide accurate information when creating an account.
- Professionals are responsible for the quality, pricing and timing of the services they provide.
- Customers and professionals agree to treat each other respectfully. Accounts that misuse the platform may be suspended.
- Prices shown are starting prices; the final amount is agreed between the customer and the professional.
Privacy Policy
We collect the details you give us when you sign up (name, mobile number, email, district and city) and your booking activity, only to provide and manage your OoruLink services.
- When you book a professional, they can see your name, mobile number and service address for that booking.
- Approved professionals' business details (name, service, location and contact details) are visible to customers.
- We do not sell your personal information.